6100003293 (RFP 2013-083) CUSTOMER FIRST SAN ANTONIO (C1SA) PROJECT

Description: As part of its ongoing efforts to enhance quality and cost-effectiveness of service delivery to its customers, the City is seeking sealed proposals from qualified parties offering a solution for an Enterprise Point of Sale (POS) and a Reservation / Registration system (RRS) along with associated implementation services for a successful deployment at the City. The vision is to standardize and establish an enterprise platform for processing, reporting and managing cashiering transactions, processing facility reservations and handling program (activity) registrations for all departments within the City. The City is seeking responses to a Request for Competitive Sealed Proposal (RFCSP) to obtain products and implementation services for (1) a comprehensive uniform payment checkout approach to serving citizens and other customers, whether in person or via self-service; and (2) a citywide facility reservation, event management, program registration, sports league management, and volunteer management system, with full customer self-service capability for reservation, registration and payments in-person or over the Internet. The Respondent is expected to provide comprehensive services to deploy the proposed solution within the City. Pre-Submittal Conference: City of San Antonio Public Library located at 600 Soledad Street, Central Library Auditorium, San Antonio, TX 78205 on Tuesday, December 3, 2013 at 10:00 a.m.

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